Question 1

How do I apply promo/discount codes?

Accepted Answer

To apply a discount code:

• Proceed to checkout and enter your code in the Discount Code field.

• Click Apply to see your new total before finalizing &submitting your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please note discount codes cannot be stacked on top of other discounts like automatic discounts applied to sale items, Subscribe & Save items, etc. Still need help? Send us a message. 🩵

Question 2

Do TULA products contain live probiotic cultures?

Accepted Answer

Great question! In our skincare, we do not use live cultures as it’s basically impossible for them to stay alive through the skincare manufacturing process & survive on the skin, so it is unlikely they can deliver the intended benefits as a result. The good news is, we don’t need live cultures to have a beneficial effect on the skin.

The probiotic extracts we use in our formulas are designed for safe use in topical skincare & have been clinically proven to restore skin’s natural radiance, improve hydration & smoothness, & calm the look of irritation. Plus, this means you don’t have to refrigerate your TULA skincare products! 🩵

Question 3

How do I create a TULA account?

Accepted Answer

It's as easy as ready, set, glow! Create your TULA account here. 🩵

Question 4

View Order Terms & Disclaimers

Accepted Answer

Order Terms and Disclaimers

These Order Terms and Disclaimers apply to your access and use of our website and the ordering of any of our products and services, and are in addition to any other terms (e.g., shipping policy, refund/return policy, website terms of use) applicable to our website.

Any statements made about products or services have not been evaluated by any government agency and the results reported, if any, may not necessarily occur in all individuals. The statements, products, and services are not intended to diagnose, treat, cure, mitigate or prevent any condition or disease. All products and services should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients of products to avoid potential allergic reactions. Our products and services are not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our products or services. Our products and services are not intended to cover prescription medications or medical treatments.

We do not ship our products to warehouses or third-party resellers. Any orders suspected of being placed for the purpose of resale may be subject to cancellation at our discretion. We reserve the right to verify the intended use of products and may contact customers for clarification. We reserve the right to cancel any order if we determine that it is placed with the intent of resale or if there are any suspicions of fraudulent activity associated with the order. In such cases, we will refund the full purchase price to the customer. Customer accounts and loyalty program benefits are non-transferable and are intended solely for individual consumer use. Any misuse or abuse of our programs may result in account termination and forfeiture of loyalty points and benefits. Prices for and descriptions of our products or services are subject to change, at any time, without notice, at our sole discretion. We reserve the right, at any time, to modify or discontinue a product or service without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service. Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

With respect to our products and services, we expressly disclaim all warranties, express or implied, including the warranty of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.  Risk of loss and title for any items purchased via our website pass to you upon delivery of such item to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.  When you place an order for an item through our website, the item will be shipped to the address you designate as the “Shipping Address” during the check-out process. You are solely responsible for any damages or losses associated with your failure to maintain a current or accurate Shipping Address. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive your products will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. Shipping charges, if applicable, will be added to your purchase at check-out. By placing an order, you accept all such shipping charges. 

You may only access or use our website if you are at least sixteen (16) years of age.

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on our website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We do not accept returns for products that are damaged or altered after receipt. Any shipping or duty fees are non-refundable. To the extent you would like to return a bundled or multi-part products, each item must be included in the return.

We may, from time to time, provide an auto-delivery subscription service. By subscribing to this auto-delivery service, you have confirmed that you accept all applicable legal terms and policies related thereto, including our website terms of use, shipping policy, return policy, and similar terms. Your membership in the auto-delivery subscription service will automatically renew on a recurring basis at which time your credit card will be charged automatically, without further authorization from you, for the auto-delivery/subscription products, including applicable handling fees until you cancel your subscription. You may cancel or make changes to your subscription at any time by contacting us directly, or if available, by making the changes in your account settings. Any changes to orders must be made at least twenty-four (24) hours before your next scheduled shipment date. All auto-delivery orders, including first and all recurring orders, are subject to typical processing times. Promotional codes cannot be used on auto-delivery orders, unless expressly stated otherwise. You must promptly update all information to keep your payment method current, complete, and accurate, and you must notify us if your payment method is canceled or if you become aware of a potential breach of security to your account or payment method. If you fail to properly update your information, or to properly terminate your enrollment in a subscription service, you agree that we may continue charging you for any use of the subscription service (even if we are unable to send shipments to you because your information has not been updated). All amounts charged to you will include the applicable fees plus any applicable sales tax or duties based on the shipping address you provide.

We may, from time to time, provide you the ability to purchase gift cards. Such gift cards are not returnable or refundable for cash except in states where required by law. Resale of gift cards is strictly prohibited, and gift cards may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). By purchasing a gift card, you are certifying and representing to us that the activities in connection with which the gift card will be used will comply with these terms and any other terms and policies applicable to our website, and all applicable laws, rules and regulations, and that the gift card will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to us or to consumers. In addition, you agree to defend and indemnify us and our subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of us in connection with your use of a gift card or violation of any of these terms and any other terms and policies applicable to our website. Lost or stolen gift cards will not be replaced, and we are not liable to you for (i) lost or stolen gift cards, or (ii) the use of any gift cards by third-parties through your account. You are solely responsible for keeping the password for your account safe and for any activity conducted under your account.

Notwithstanding any other terms applicable to our website, we may, in our sole discretion, accept major credit cards, Afterpay, Amazon Pay, Google Pay, PayPal, and ShopPay, for transaction purposes; however, such features may be unavailable for a limited time or indefinitely. All payment transactions are subject to the terms and conditions, including privacy policies, of our third-party payment service providers. All monetary transactions conducted through our website take place in U.S. dollars. Afterpay is a service that allows customers the ability to make purchases now and pay in four (4) equal payments made every two (2) weeks without any interest or under different payment plan terms. E-gift cards and subscription orders are not eligible for AfterPay. You are solely liable for your use of Afterpay or any other third-party payment service plan. For more information, please visit www.AfterPay.com.

Referral (U.S. Only)

As a Refer-a-Friend (“Referral”) member (a “Referrer”), you are subject to our Terms of Use and Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for TULA’s Refer-a-Friend program:

Qualified Referral. A Qualified Referral is defined as a purchase made at www.TULA.com by a person (a “Referred Customer”) who arrives at our website by clicking your Refer-a-Friend program link. You are limited to one (1) Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals. A Qualified Referral must be made by a new customer (someone who has not made a purchase on www.TULA.com before).

Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, a Referrer cannot become a Referred Customer by using a different email address)

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must be a new customer and must complete a purchase greater than or equal to $30 in total value in the Referred Customer’s invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees.

Reward Payments. Rewards are payable in increments of $20 in the Referred Customer’s invoicing currency (USD). In order to redeem your reward, you must complete a purchase greater than or equal to $30 in total value invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees. The maximum Qualified Referrals earned per calendar year may be no more than twenty-five (25) Qualified Referrals ($500 invoicing currency (USD) in Rewards). As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards. In order to redeem an upgraded reward, you must complete a purchase greater than or equal to $50 in total value invoicing currency (USD), not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other third-party fees. Other restrictions may apply.

Eligibility. Eligibility is limited to individuals only. TULA’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in TULA’s sole discretion.

No Spam. You must comply with all up-to-date “spam” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from TULA’s Refer-a-Friend program.

Right to Close Accounts. TULA reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the TULA Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any applicable law, statute or governmental regulation.

Right to Cancel Program or Change Terms. TULA reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.

Question 5

About TULA Subscribe & Save

Accepted Answer

Subscribe & Save = skincare on your schedule!

Our subscription program is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based on your chosen frequency.

The subscription service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products at checkout, and we'll take it from there. As always, you'll receive 15% off every order plus free shipping!

You always have complete control over your orders and we send an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the Subscriptions section in your TULA Account. Changes to orders can be made up until 24 hours before the next scheduled shipment date and you can cancel at any time. 🩵

Question 6

What is TULA's return policy?

Accepted Answer

We stand behind our products & want you to love them as much as we do. That’s why we have a flexible & free returns policy. If for any reason you aren’t satisfied with your products, we will happily accept your return & issue a refund within 60 calendar days of the order date. No hard feelings. 🩵

To initiate a return or exchange, click here. Refunds are not eligible for gift cards or free gifts.

Question 7

What happened to 24-7 Rewards?

Accepted Answer

As part of our relaunch of TULA.com, we've updated our loyalty program from a points-based program to a credit-back program, TULA Wallet.

We made this decision based on the behavior of customers enrolled in 24-7 Rewards who showed a strong preference for the dollars off reward. The TULA Wallet is simple & easy to use, you'll earn 4% credit on every TULA purchase & can apply your credit on future orders in just a few taps, it's like money going into your wallet.

Have an unredeemed 24-7 Rewards discount code? Get in touch with our support team so we can help. 🩵

Question 8

Are TULA products for me?

Accepted Answer

TULA is clean & effective skincare powered by probiotic extracts & superfoods to help you feel confident in the skin you’re in. We offer products formulated for optimal skin health that are great for all skin types, skin tones, and skin goals.

Ready to get your glow on? Click here to take our Skin Quiz & find the right TULA products for you! 🩵

Question 9

Where is my TULA order?

Accepted Answer

Thank you for your order, we're so excited for you to get your TULA. Once your order is placed it typically takes us 1-3 business days to pack and ship your order. Once your order ships, we’ll send you a shipping confirmation with tracking information.

You can always view your order's status from your TULA account. From there, the tracking status is updated by the carrier as it makes its way to you.

Please note once a label is created in the carrier system it can take up to 24 hours to generate tracking information. If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our support team so we can help. 🩵

Question 10

How do I reset my password?

Accepted Answer

Can't remember your password? No problem. Request a new one here. 🩵

Question 11

Exercise a Data Subject Right

Accepted Answer

To exercise a Data Subject Right, such as Right to be Forgotten (Erase), Access or Unsubscribe (Opt Out), click here.

Question 12

How do I edit my TULA subscriptions?

Accepted Answer

Can’t wait ‘til your next shipment for more TULA? We know the feeling!

Once you’ve joined, your subscriptions are easy to manage within your TULA account, you can change your next order date, skip an order, change your selected frequency, pause or cancel a TULA subscription. You'll also be able to swap products for upcoming orders, too.

Please allow up to 24 hours for modifications or cancellations to be processed & reflected in your account. 🩵

Question 13

How long does it take to process a TULA return?

Accepted Answer

Our seamless self-return process takes between 7-14 days, start to finish.

Returns take roughly 5 business days to travel to the return location, & 3-4 business days processing time.

Once your return has been processed, you will receive an email confirming a refund has been processed. Refunds typically take 2-3 business days to post back to your account.

To start a return, click here.

Need help with a return? Get in touch with our support team. 🩵

Note: We recently relaunched our website. If your order begins with the number '5', click here to initiate your return. If your order begins with the number '8' click here.

Question 14

What's TULA Wallet?

Accepted Answer

TULA Wallet is new our loyalty program where it pays to shop. TULA customers will earn 4% credit on their TULA.com purchases, these credits will go into your TULA Wallet as your balance. Next time you shop, you can apply your balance to your next order. Turns out, it pays to have healthy, glowing skin with TULA.

Ready to join? Just log in to your TULA Account.

Question 15

Do TULA products contain fragrance?

Accepted Answer

We totally understand everyone's preference for scents & fragrance will vary, that's why we have a number of products that are formulated without fragrance, & products that are formulated without synthetic fragrance (meaning there is no synthetic fragrance added to the formula but there is a natural scent from the ingredients in the formula).

On each of our product pages, you'll find an FAQ section which will list if the product on that page contains fragrance or not so that you have all the info you need for what's best for your skin.

If you have additional questions, contact our support team here, we're here to help. 🩵

Question 16

I'm having trouble tracking my TULA order.

Accepted Answer

Once your order ships, we’ll email you tracking information as soon as it’s available so that you can follow along as your order makes its way to you!

You can always view your order's status from your TULA account. From there, the status is updated by the carrier as it makes its way to you.

Please note once a label is created in the carrier system it can take up to 24 hours to generate tracking information. If your tracking number isn’t being updated or does not appear to be working at all, please get in touch with our support team here & we'll help get this sorted for you. 🩵

Question 17

I can't login to my TULA account, help!

Accepted Answer

Oh, no! We're sorry to hear about the trouble you're having logging in, here are a few things to try:

Make sure your email & password are entered correctly.
- You can register a new account or request a password reset here.
Try clearing your cookies & cache
Try logging into an incognito window.

If you're still having trouble accessing your account, get in touch with our support team so we can help. 🩵

Question 18

How do I update payment for my TULA subscription?

Accepted Answer

Need to update your payment information? No problem! Simply login to your TULA account to view your subscriptions and select 'Edit' under the 'Billing' section. This will open up a new page where you'll be prompted to send an email to your inbox so that you can securely update your payment information.

When you get the email, click the 'Confirm Payment Information' button to enter your new payment information. Once you enter your new information select 'Update Card' & verify that your information saved successfully. This billing information will apply to all of your TULA subscription orders. 🩵

Question 19

How do I return a purchase from a TULA retail partner?

Accepted Answer

If you purchased through an authorized TULA retail partner, you'll need to process the return directly with the retailer according to their return policy.

A note on unauthorized Amazon & other third-party sellers:
TULA Skincare is the only seller authorized to sell TULA products on Amazon. TULA does not offer refunds or credit on products purchased from any unauthorized dealers on Amazon. If you did purchase on Amazon from TULA Skincare, please return via your orders on Amazon.

If you purchase from any Amazon seller other than TULA Skincare, there is a chance the product might be counterfeit, and we can not guarantee its quality, safety, or effectiveness. If you have any questions or concerns, please get in touch with our support team. 🩵

Question 20

Do retail purchasers count towards my TULA Wallet balance?

Accepted Answer

TULA Wallet is exclusive to TULA.com purchases, you'll earn 4% towards your balance with each purchase. Unfortunately, purchases from retail partners, like Amazon or Ulta Beauty are not applied towards your TULA Wallet balance.

Question 21

Are TULA products non-comedogenic?

Accepted Answer

Although all of our products are clean & effective, not all are non-comedogenic. To view our non-comedogenic products, click here.

Not sure what non-comedogenic means? These products are formulated specifically to not clog pores which can lead to breakouts. #themoreyouknow 🩵

Question 22

I'm having trouble with a TULA promo code.

Accepted Answer

We all love a good deal, right? As a quick reminder, only one discount code may be applied per item, so if an automatic discount is being applied to an item in your cart, a second discount code cannot be applied to that item.

Discount codes are not valid on previous orders, gift cards, auto-delivery items & a few other promotional items. Other restrictions may apply. If you're still having trouble, let us know & we can help! It’s helpful to include a screenshot of what’s in your cart in your message so that our team can provide you with the most accurate information in their reply. 🩵

Question 23

How do I request my TULA account be deleted?

Accepted Answer

We're sorry to see you go, but we're here to help. To exercise your data subject rights, such as a Right to be Forgotten (Erase), Access or Unsubscribe, click here. 🩵

Question 24

I no longer have the original packaging, can I still return?

Accepted Answer

You sure can! We gladly accept returns without original packaging. To get started, click here. 🩵

Question 25

Are TULA products vegan?

Accepted Answer

While all of our products are clean & effective and certified cruelty-free, not all of our products are vegan. On each of our product pages, you'll find an FAQ section which will list if the product on that page is a vegan formula or not so that you have all the info you need for what's best for your skin.

To check out all of our vegan-friendly formulas, click here. 🌱 🩵

Question 26

There's something wrong with my TULA order.

Accepted Answer

We’re sorry to hear about this! All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team here & we’ll work to make it right.

It’s helpful to send photos of the issues as well as the packing slip included in your order. This helps us quickly assess the problem & determine the best next steps for you. 🩵

Question 27

How do I unsubscribe from TULA marketing?

Accepted Answer

While we're sad to see you go, we're happy to help take care of this for you, to delete your TULA account. Click here to select your location, then choose the Unsubscribe option to enter your info & submit your request. 🩵

Question 28

I'm having trouble with a return.

Accepted Answer

Oh, no! We’re sorry to hear about this.

Make sure to double-check you’re entering the email associated with your order & order ID correctly. Your order ID can be found in your confirmation email as well as in your TULA account.

If you’re still having trouble initiating a return, or are returning an item that’s part of a kit or bundle, please contact our support team.

Gift cards and promotional items like free gifts with purchase are not eligible for returns or exchanges. 🩵

To begin a return, click here.

Question 29

Are TULA products gluten free?

Accepted Answer

Some of our products are formulated without gluten, to view those products, click here.

Please note that our manufacturers are not certified gluten-free. Because of this, there is a chance that the machinery may have come into contact with gluten or its derivatives.

If you are especially sensitive to gluten, we recommend consulting your doctor & testing a small amount of the formula before applying to your full face & using regularly. 🩵

Question 30

When will my TULA order ship?

Accepted Answer

Can't wait for your TULA to arrive? We know the feeling!

Our shipping information is listed below. All orders are subject to a 1-3 business day processing period before they ship. Please note shipments to Hawaii, Alaska & Puerto Rico may experience longer delivery times.

TULA shipping transit times:

Standard Shipping (3-6 business days): $7.00 - free with orders $40.00+!
Expedited Shipping (2-5 business days): $10.00
Overnight Shipping (1 business day): $25.00

Question 31

Can I use TULA products if I'm pregnant or nursing?

Accepted Answer

Firstly, congratulations from all of us at TULA! Many of our customers have enjoyed using TULA products through pregnancy & while they're nursing, but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you. 🩵

Question 32

What payment methods do you accept?

Accepted Answer

TULA accepts all major credit cards, Afterpay, Apple Pay, Shop Pay, PayPal & TULA e-gift cards.

Psst: Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double-check your details before placing the order. 🩵

Question 33

Do TULA products need to be stored in a fridge?

Accepted Answer

You do not have to refrigerate any of our products. Our skincare products contain probiotic extracts which do not require refrigeration since they do not contain live cultures. Some customers have enjoyed storing our products in a fridge for an additional cooling & soothing boost.

We do suggest keeping your TULA products stored in cool, dry place away from direct sunlight to ensure the last use is as effective as the first. 🩵

Question 34

Can I change my shipping address?

Accepted Answer

Unfortunately, we’re unable to make edits to shipping addresses once the order is confirmed. If your order is returned to us for any reason, we’ll make sure it finds its way to you.

If you're looking to update your shipping address for an item on Subscribe & Save, you can do so by visiting the ‘Subscriptions section in your TULA account & selecting 'Edit Shipping Address'. This will update your shipping address for all future subscription orders for that item. 🩵

Question 35

Does TULA offer wholesale or professional discounts?

Accepted Answer

Unfortunately, at this time, we do not offer wholesale or professional accounts & hope you continue to enjoy TULA as a customer. 🩵

Question 36

Can I cancel or edit a TULA order?

Accepted Answer

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or canceling it entirely.

Please confirm all details, including shipping information & the contents of your order before completing it. If you’ve already placed your order, you’re welcome to take advantage of our free return & exchange policy once it ships! 🩵

Question 37

How are TULA products tested?

Accepted Answer

TULA products are tested by third party, independent laboratories to ensure they are safe, effective, and potent. Once we’ve curated the perfect good-for-you ingredients & developed a formula we know you’ll love, we start our rigorous testing process.

Beyond dermatologist testing, all TULA products are evaluated for stability, microbiology, irritation (safe for all skin types), safety, toxicology, clinical claims assessment & more. Unless it passes with flying colors, it won’t make it to shelves.

We take our science seriously, and the results are real. That’s why we also share the results of our consumer studies — so you can see the proof that our products really work. 🩵

Question 38

I'm having trouble placing a TULA order.

Accepted Answer

We're sorry to hear that & want to help get your order placed ASAP!

You may want to try clearing your cookies & starting a new session in your internet browser, or trying to purchase through an incognito. This tends to resolve a number of issues, however, if you continue to have trouble, contact us so a member of our support team can help.

You can reach TULA support at 844-545-1236 to place an order by phone, our team is online Monday through Friday 9 AM - 5 PM EST & ready to help. 🩵

Question 39

Are TULA products cruelty-free?

Accepted Answer

We never have & never will test on animals. We’re proud to be certified cruelty-free by the People For The Ethical Treatment of Animals (PETA). 🐰🩵

Question 40

My tracking says delivered but I cannot locate the package.

Accepted Answer

We’re so sorry to hear about this & want to get your products in your hands ASAP!

We believe this to be the result of the carrier incorrectly marking packages as delivered based on the GPS of the truck’s route. Several other TULA customers have experienced similar issues & received their items in the following days.

If it has been more than 2 business days since you received the email, please get in touch with our support team here so we can help get your TULA to you! 🩵

Question 41

In what order should I use my TULA products?

Accepted Answer

We’re here to keep it simple -- a general rule of thumb is:

Cleanser
Exfoliant
Toner
Serum
Moisturizer
Sunscreen
Primer
Eye & Lip Balms

If you have additional products & aren’t sure when to use them in your routine, send us a message at here & a member of our support team will help. 🩵

Question 42

I'm having trouble redeeming my ID.me discount.

Accepted Answer

We’re sorry to hear about the trouble you’re having but we can help. Please see the step-by-step instructions for signing up for and redeeming your ID.me discount for your TULA purchase.

First click here, you’ll be redirected to a new page & asked to select the appropriate group (nurse, teacher, etc.).
After choosing, you’ll be asked to register your account then provide verification info (SSN or other certifications/credentials specific to your profession).
Once you’ve finished setting up, look for two emails from ID.me: one confirming your account & the other confirming your information has been verified & approved.
As soon as ID.me verifies you, you’ll be able to access the TULA discount & apply it to your order.

If you're still having trouble, please let us know, ii you're able to send a screenshot of any error you're seeing, that'll help us determine the best next steps to resolve this for you.

Question 43

Are TULA products clean?

Accepted Answer

We formulate with ingredients that are healthy for your skin- probiotic extracts, superfoods + powerful skincare actives that work.

Our approach to clean formulation is simple: We look to research & clinical studies to determine which ingredients we do & don’t include in our products.

We do not formulate with ingredients that have been clinically shown to be toxic, carcinogenic, harsh allergens or irritants that compromise the health of your skin. Our approach is based in science & is 100% transparent - you can search on TULA.com by ingredient preferences and always see the full ingredient listing on each product page. 🩵

Question 44

What are probiotic extracts?

Accepted Answer

A breakthrough in skincare innovation, probiotic extracts are powerful ingredients that can help improve skin’s natural balance, nourish skin to improve hydration & smoothness, & soothe skin to calm the look of irritation when applied topically. They’re great for helping your skin get back to its happy state—consider them the ultimate skin superfood.

Probiotics are found in the foods we love & the probiotic extracts we use in our skincare— for example, Lactococcus Ferment Lysate, Lactobacillus & Bifidus Ferment Lysate—are derived from these same species. From day 1, we’ve always formulated 100% of your TULA skincare products with probiotic extracts.

We do not use live cultures in any of our skincare formulas—& never have. Since all of our skincare products contain probiotic extracts designed for use in skincare, they don’t require refrigeration. Our probiotic extracts & all of our formulas are clinically tested for efficacy.

The scientific research and understanding of this field continues to grow and evolve each year. Our founder Dr. Roshini Raj is a practicing gastroenterologist so she’s our expert & at TULA we always strive to continue to learn & innovate over time and to take you along in the journey with us. 🩵

Question 45

When is the next product launch?

Accepted Answer

Spill the beans & take the fun out of it? Nice try!

The best way to stay up to date with all things TULA is to make sure you’re subscribed to our email and SMS lists & following us on Instagram & TikTok & have joined our loyalty program, TULA Wallet (say hello to exclusive early access)! 🩵

Question 46

Where does TULA ship?

Accepted Answer

TULA.com ships to all 50 United States, Puerto Rico & Canada.

Not in the US, Puerto Rico or Canada? Hi glowbe getters! Currently, TULA does not ship outside the US or Canada, but you can email us at help@tula.com to add your name to our waitlist & we’ll let you know when TULA is available in your area. In the meantime, you can find select TULA products at our international retailer partners Douglas, SpaceNK, & Mecca.

We can’t wait to be a part of your skincare routine. 🩵

Question 47

Are TULA products safe for children & teenagers?

Accepted Answer

We carefully select the best ingredients for our products to be gentle on your skin. However, with children & young teens, we recommend visiting a dermatologist first,

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you. 🩵

Question 48

What's the difference between your eye balms?

Accepted Answer

All of our eye balms are all infused with caffeine & hyaluronic acid to provide a brightening lit-from-within-glow & cool the delicate under-eye while reducing the appearance of tired, puffy eyes making it the perfect anytime product.

Choose your favorite finish or collect all three, whether its the classic cool dewy finish of our original Glow & Get It, the rosy finish of our Rose Glow + Get It or the warm champagne of Gold Glow + Get It, your under-eyes will thank you.

Here's a helpful infographic to illustrate their differences.

Question 49

Do TULA products melt/dry/freeze/expire?

Accepted Answer

As part of our testing & development, we ensure all formulas remain efficacious in various temperatures & weather conditions. This ensures that no matter what your package endures on its way to you, it arrives safe, sound & ready to use. Once you have your TULA products safely at home, we recommend storing them in a cool, dry place away from direct sunlight.

Each of our products will have a number followed by the letter ‘M’ printed on the component. This represents the number of months we suggest you use the product after opening.

For products with active ingredients, like sunscreens & acne-fighting products, we suggest using before the expiration date printed on the product for best results. 🩵

Question 50

Does TULA offer Gift Cards?

Accepted Answer

Let us start by saying you give great gifts! 🎁

We offer TULA e-gift cards ranging in value from $25-$200. Simply purchase the gift card for the amount of your choosing & place your order.

Shortly after we receive your order, you will receive an email with your unique code & redemption instructions. If you’re gifting this to someone else, just share the code with them!

To redeem your gift card, simply enter the code provided to you in the promo code box at checkout. Once you add the code you will see the balance deducted from your order’s total. 🩵

Question 51

Report a reaction to a TULA product

Accepted Answer

So sorry to hear about this - but we can help! To report product-related issues or side effects to our product support team, click here.

Our support team will assist in any way possible & will ask for you to complete a survey.

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